You can use our website without the need to provide any personal data; however, should you wish to purchase our professional services the processing of personal data will become necessary.

At Sussex Scoops, we are committed to protecting your privacy. For data protection purposes, Sussex Scoops is the ‘data controller’ of the personal data you provide. This policy sets out how and why we collect any of your personal information, how it is processed and how it is kept secure. By using this website or engaging with us to provide professional services, you are agreeing to be bound by this policy.

Any and all personal data captured will be in line with the GDPR and any UK data protection regulations.

What personal data do we collect & process?

Depending on your transaction with us, we may collect:

• Your name
• Your address
• Your telephone number
• Your email address

We never capture credit or debit card numbers. These are all handled via my card processing service.

The purpose of collecting data

The primary reasons we collect and process your personal data are:

• Service Delivery: To identify you as a customer and deliver the services you purchase from us
• Follow-Up Support: To provide follow-up communications
• Legal Compliance: To maintain records of transactions for tax and accounting purposes

Additionally, with your explicit consent, we may send you newsletters, product updates, special offers, and information about new services via post, email, or text.

Who will recieve your personal data? 

Your data is held securely by us and is not shared with any third party unless required by law. Any internal access is strictly limited to our team, who are bound by confidentiality obligations. Should we need to process your personal data for purposes not specified in this policy, we will inform you and if necessary obtain your consent. 

We may also post photos, quotes or testimonials from your event on advertising or social media. This is done via legitimate interest, however should any member of your event not wish to be included in this, please let us know by email. In addition we also provide you with the ability to opt out of posting photographs from your event.

How long do we keep your personal data?

We are legally required to retain customer details for at least six full years under UK tax laws. After this period we will retain your data until you request its deletion in writing, as this allows us to contact you as described in this policy. 

The use of cookies & tracking software

This website uses cookies to enhance user experience. A cookie control system allows users to manage cookie preferences on their first visit, in compliance with legislation. 

Cookies are small files stored on your computer’s hard drive that track, save, and store information about your interactions with our website. This helps provide a tailored browsing experience. You can block cookies by adjusting your web browser’s security settings, however you should note that some website functionalities may be limited if cookies are blocked.

We also use Google Analytics to monitor website usage. This software stores cookies on your device to track engagement but does not collect personal information. Google is fully GDPR compliant, however for more information please review Google’s Privacy Policy: http://www.google.com/privacy.html.

Access to your information 

You have the right to access information we hold about you. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. There is no charge for requesting that we provide you with details about the personal data that we hold and we will provide this information within one month of your request. you also have the right to change the permissions that you have given in relation to how we use your data, including that we cease using your data or that we delete all personal data records where we are legally able.